Company Name: iHerb.com

Company Type: Manufacturer & Exporter

Company Category: Herbs

Company Profile

Great selection and best value guarantee At iHerb you will find the very best selection of nationally known brands (Now Foods, Natural Factors, Source Naturals, Life Extension.....see all ) at remarkably competitive prices, with no house brands. We firmly believe that iHerb delivers the best overall value in the world for natural health products, and for orders over $60.00 we GUARANTEE it. To avail yourselves of this guarantee, you must order online and if another company offers a better overall value --first, place an order, then email us with the details within 10 days-- and we'll make sure to match their price. To our valued international customers, we are only able to price match orders from our domestic customers. This is due to our extremely discounted shipping rates that our competitors can not even come close to matching. We know that if you take this into consideration you will see that iHerb definitely offers a better overall value to our international customers Cool, cooler, coolest We have invested in superior climate control for all the products we stock. iHerb.com operates from a (48,000 sq. ft. or 4,459 sq. m.) air conditioned warehouse in the city of Irwindale, California. We have a cold room for products that need to be kept cool, like flax oil, and a freezer for products such as acidophilus. Regarding Freshness: iHerb inventory turnover is among the highest in the industry. As of October 2008, it averages 8.7 times per year per item, a solid improvement over the previous year's figure, which was 6.7. This means our products sit in our warehouse for an average of 42 days before being shipped out. Our turnover for top-selling brands, such as Now Foods, Natural Factors, Source Naturals, Jarrow, Doctor's Best & Healthy Origins hovers around 30 days!. Fresher approach to inventory Keeping products in stock is a top priority at iHerb. We have gone to great lengths creating a solid inventory system that provides accurate data about product availability for you and for us. When we receive products at our warehouse, our system requires us to enter the lot number and expiration date (if available) of each batch. That means every product is accounted for, from the day it arrives to the day it is shipped No-hassle money-back guarantee and return policy You may return any unopened supplements within 60 days for a full refund. Simply send them back, letting us know the amount you are to be refunded. Your account will be adjusted accordingly.. Assurance of privacy and credit card security iHerb.com will never sell, rent, or share your information with any other parties. Your personal information remains entirely confidential. For added security, our iHerb.com web site is hosted privately (not shared with any other company). We use the very latest encryption software to protect your personal financial information.

About Company

Mission Statement: Providing the best overall value for natural products through "e-simplicity". Company Values: Treating our customers, vendors, and employees with the utmost courtesy and respect; being always mindful of Earth's environment. For ten years, iHerb has strived to enhance your online shopping experience. Initially, our company promoted the benefits of St. John's Wort. Hence the name: iHerb. It is now a world-class online store, supplying a vast selection of brand name natural products. We believe iHerb offers the best overall value, period! Our success and very existence are dependent on the repeat orders and word-of-mouth recommendations of loyal, satisfied customers. With the new iHerb e-commerce platform plus our Irwindale warehouse, (48,000 sq. ft. or 4,459 sq. m.) almost 3X as big as before, you'll find: New features to make your online ordering safer, faster and more pleasant. We think you'll like the improvements. A wider selection of well-known, respected brands. (Stay tuned. With the larger warehouse, we'll have ample space to add many more brands in the coming months.) We are confident you'll find the new iHerb to be your first choice for quality, price, reliability and convenience--on every effortless order. A few things have changed at our company, but not its ownership. iHerb is still owned and operated by the same persons who founded it in 1997. We remain decidedly independent, with no plans to merge. To better serve you, we have switched to a new e-commerce platform and moved our warehouse/offices from Monrovia to Irwindale, just 10 minutes away. The same customer service team is here to serve you!